In accordance with Decree-Law No. 24/2014, of 14th February, after receiving the item at chosen address, the customer can request an exchange or return within 14 consecutive days.
Exchanges
Please send us an email to myyo@myyo.pt mentioning the order number, the items you want to exchange and the reason.
MY.YÔ team will contact you within 24 hours (working days)
Send your MY.YÔ and billing invoice to our headquarters,Rua do Lidador nº 263- 4100-307 Porto.
Returned items must not have been used or damaged and must show the original labels and packaging.
The customer is responsible for the shipment, MY.YÔ does not assume responsibility for the costs involved, we advise that the shipment be made in a safe way to guarantee that the product arrives at its destination in good conditions .
As soon as the article arrives at the headquarters and is evaluated, our team will contact the customer to confirm which product and size they wish to purchase.
If the item you want is available in stock, we will follow the initial shipping procedure.
If the chosen item is not available in stock and if no other item is available that matches what you are looking for, we will refund the purchase amount to the IBAN provided to us by the customer within a maximum period of 15 working days.
Returns
Please send us an email to myyo@myyo.pt mentioning the order number, the items you want to exchange and the reason.
MY.YÔ team will contact you within 24 hours (working days)
Send your MY.YÔ and billing invoice to our headquarters,
Rua do Lidador nº 263- 4100-307 Porto.
Returned items must not have been used or damaged and must show the original labels and packaging.
The customer is responsible for the shipment. MY.YÔ does not assume responsibility for the costs involved, we advise that the shipment is made in a safe way to guarantee that the product arrives at its destination in good conditions.
As soon as the item arrives at headquarters and is evaluated, our team will contact the customer to confirm the IBAN for which the refund will be made, within a maximum period of 15 working days.
Refunds
MY.YÔ will refund the items purchased but does not assume the costs inherent to the purchase, shipping fees or any other expenses.
Claims
MY.YÔ cares about and guarantees the highest quality in all its pieces, all items are carefully inspected before being shipped.
If there is a defect with your piece, please contact us at myyo@myyo.pt with the description and image of the identified defect.
